Support & Services

PALAMATIC PROCESS SUPPORT & SERVICES 

"PALAMATIC PROCESS experts at your service"

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Contact PALAMATIC PROCESS
Bulle_questions.jpg A question ? Contact-us : Telephone.jpg By phone
+ 33 (0)2 99 86 06 22
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sav@palamatic.fr

We offer the expertise of our technical experts. Pal'Assist is a set of services to ensure the efficiency and durability of your PALAMATIC PROCESS installation over the years.
Discover our maintenance contracts, our offers of remote maintenance or our system of supply of spare and wear parts.
Each of our technicians has complete technical training and is trained in chemical hazards (N1 and N2). Wherever you are in France or abroad, our remote diagnostics allow greater reactivity of our teams.

Our After Sales Service packages

PALAMATIC PROCESS Guarantee

► The general terms and conditions of sales
(on download)

Remote maintenance

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► Remote maintenance contract
 

 Maintenance contract

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► Maintenance contract
(
on download)

 

 

The composition of the packages

Discover our support solutions that make up our 3 packages
 

 

   
  GUARANTEE REMOTE MAINTENANCE
CONTRACT
MAINTENANCE CONTRACT
PAL'ASSIST - RM   X X
PAL'ASSIST - CONTACT X X X
PAL'ASSIST - AUDIT X   X
PAL'ASSIST - SPARES X   X
PAL'ASSIST - REPAIR X   X
PAL'ASSIST - PREVENTIVE     Option
 

 

 

Our support solutions

 
PAL'ASSIST - RM: REMOTE MAINTENANCE

PAL'assist makes it possible and secure to use PALAMATIC PROCESS remote maintenance for machines across the world, using the existing Internet connection or 3G network.

► Breakdown assistance :
• Securing the process and reduction of downtime
• Significant reduction of cost and duration of interventions
• Modification of the PALAMATIC PROCESS line and adaptation to customer needs over time

 

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PAL'ASSIST - CONTACT: MECHANICAL AND AUTOMATION  TELESERVICE
Commitment on our part to offer you phone support whatever your request is
Our experts are reachable to diagnose and advise you on the maintenance of your PALAMATIC PROCESS facility 
► Contact them by phone on +33 (0) 2 99 86 06 22
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PAL'ASSIST - AUDIT: AUDIT OF PALAMATIC PROCESS FACILITIES

► Travel of a technician from half day to two days on site
► Checking all PALAMATIC PROCESS equipment
► Writing of a complete report including:
• Our recommendations for optimization
• Our recommendations for preventive and curative maintenance
• A detailed report on the status of your process

 
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PAL'ASSIST - SPARES: PALAMATIC PROCESS SPARE PART SALES

Whatever your PALAMATIC PROCESS equipment is, you will find parts of high quality and precise workmanship, suitable for each device in all cases. We guarantee items in stock for a long time, even for customized equipment. Please note that spare parts must be mounted by qualified personnel.

► Assistance in defining the need
► Customized and technical advice
► A personalized follow of your orders

 

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PAL'ASSIST - REPAIR: FIXING OF THE MACHINES (WITH OR WITHOUT WARRANTIES OF TIME)

To ensure optimum service, responding from the requirements of our brand, we offer you a dedicated contact center and a team of qualified technicians intervening on your site anywhere in the world.
Our skills are complete about our equipment: mechanical, electrical power and control, weighing, automation.

In case of very demanding process, we can offer, through maintenance contracts, an intervention in mastered time: 72 hours or 2 weeks.

Our assistance guarantees:
► Efficiency
► Tranquility
► Expertise

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PAL'ASSIST - PREVENTIVE

To ensure optimal reliability of your PALAMATIC PROCESS equipment, we intervene and take care of preventive maintenance for you.

► Supply of wear parts
► Replacement of parts  on site by a technician
► Required technical stop

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